25% Off! Use "fall2017" at checkout! Valid on all products except wooden coasters.
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    About the Wood

    Our wooden accessories are hand designed, laser engraved, and quality tested before it reaches your doorstep. Wood is a natural product and thus, has natural variations in the grain. Wood engraving and wood color will vary.

    We also specialize in custom items based on your ideas. Email us customercare@thebigspool.com with the subject line: "Custom Order Inquiry"

    When will I receive my order?

    It will take 1 - 3 days to process your order and then shipping is 3 - 5 days via USPS First Class Mail. If you need to expedite your order, please email us customercare@thebigspool.com with the subject line: "Expedite Order Inquiry"

    Return Policy

    Every product we make is laser engraved on the spot so each product is made just for you! Wood is a natural product and thus, has natural variations in the grain. Wood engraving and wood color will vary. Unfortunately, we do not accept returns for changes of heart.

    However, if you received a damaged item, we are more than happy to replace it and do whatever it takes to make your experience with us a pleasant one. If your item is incorrect, please do not open it - contact us and we will send you the new item.